After Hours Emergency Guidelines
For non-urgent maintenance requests, please submit a maintenance request via the Resident Portal. For after hours emergency requests, please observe the following guidelines. True emergencies are defined as:
The following are NOT considered after hours emergencies and will be addressed during normal business hours after submitting a request using the online maintenance request form:
Apartment Lockout Policy:
- During posted normal business hours (excluding holidays) residents may come to the main office for assistance. There is no fee for this service. We cannot guarantee that the office will always be open during business hours as the manager is often elsewhere on the property. Residents must provide proof of identity before being allowed entry into the apartment. There will be a fee for any replacement key provided.
- After normal business hours, but prior to 10:00 p.m., residents may contact the emergency phone number at (661) 589-2650, press 2, and a staff member, if available, will open the door. A callback number must be left so that the staff member can speak to the resident prior to opening the door. Proof of identity must be provided at the time of service. There will be a $50.00 fee charged for this service. Please understand that this service is provided as a convenience to residents and that a staff member may not always be available to provide this service after normal business hours.
- After 10:00 p.m., no lock out service is provided and residents have the option of calling V&R Locksmith at (661) 809-4767 at residents own cost and expense. Additionally, any damage to the premises or duplication of keys will be at the residents own cost and expense. No alterations to the locks are permitted.
I have lived here for over 3 years and it is truly an amazing place to live. Leia the manager is extremely helpful and personable. She puts on fun free events for the residents like taco night, paint night, donuts in the morning, and other holiday activities like door/balcony decorating for Christmas or Halloween parties. I have had very few maintenance issues and when I did they were fixed in a few hours. The people are friendly and the atmosphere is welcoming....- Google Review - Heather K.
I'm super happy to be here! And I don't plan on leaving anytime soon, Julia is a blessing! She's on top of everything and she gets everything done fast!! The beautiful shady trees help a lot in the summers and the pool is ALWAYS CLEAN!- Apartment Ratings Review - Verified Resident 733659
I have been here for 3 years and I have lived in various places in Bakersfield prior to here. The management has always been extremely helpful and courteous. This area is quiet and peaceful-have never had any noise issues with neighbors. Any maintenance requests have been handled quickly.- Yelp Review - Erin L.